About Us / Delivery and Returns

Our offices are open for contact between the following times - give us a call on 01388 747218 and we'll get back to you as soon as possible!

DELIVERY COSTS

UK

Free Shipping on all orders

International

EU and Worldwide International Shipping - We offer an International Signed For Service from £13.99.

ORDERING

Certain products may vary slightly, resulting in apparent colour variations as seen in our stores or promotional literature. Therefore, colours depicted should be used only as a guide.

We reserve the right to refuse or cancel any order once it has been placed if, for example:
- Your payment has been marked as fraudulent or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding price or description of a product.

If the items you have ordered are unavailable you will be notified as soon as possible.

We are happy to exchange items, however a charge will be applied to cover secondary delivery costs. For returns involving a refund our postage and packaging costs will be deducted before the refund is processed. Earrings can't be exchanged due to hygiene reasons.

In the instance that we agree to pay customers return postal costs, they will only be paid at the rate at which they were originally charged for the outbound postage for that item.

In order to adapt to customer feedback we reserve the right to amend and improve product specifications.

RETURNS PROCESS

RETURNING ITEMS

Please complete our Returns Form and include it with your package when you send your return. If an item purchased is unsuitable or does not fit it can be returned. You have 14 days from the despatch date to return the item. Items must be returned in unused condition with original packaging. Please send your parcel to our address at the bottom of the page.

You are responsible for return postage charges unless the item is faulty. We offer a 24 month warranty on all items. The warranty only covers damages that are not caused by accidents, inappropriate use or wear and tear. Wear and tear includes scratches, discolouration or material defects.

We do not accept responsibility for returned goods until they have been received by us and accounted for. Therefore we advise you to return parcels using a 'signed for' service with sufficient insurance. The responsibility of returning goods lies with the sender.

We aim to issue your refund as soon as possible. Please allow up to 14 working days from the day goods are received and checked.

When returning items from outside the United Kingdom, please ensure the parcel is clearly marked as a return/repair. If any customs charges are applied, this will be deducted from the value of any refund. If the item is to be exchanged, we require payment of the customs charges prior to sending out your exchange.

EXCHANGING ITEMS

Please complete our Returns Form and include it with your package when you send your item to be exchanged. Please send your parcel to our address at the bottom of the page.

To cover the additional postage and packaging costs, we require a payment of £3.95. You can send this to "paypal@dmj.info" via PayPal, or you may phone our office on 01388 747218 and we will be happy to take payment over the phone.

Exchanges must be received in perfect and unused condition including any packaging. We do not accept responsibility for exchanges until they have been received by us and accounted for. Therefore we advise you to send parcels using a 'signed for' service with sufficient insurance. The responsibility of returning goods lies with the sender.

FAULTY ITEMS

Please complete our Returns Form and include it with your package when you send your return. You have 14 days for the despatch date to return the item. Please send your parcel to our address at the bottom of the page.

Faulty items can be repaired or exchanged if they are within the warranty period. We will refund reasonable postage costs if we find the item is faulty. If the item is determined not to be faulty, or damage has been deemed to have been caused through incorrect use, it will be sent back at the buyer's expense and no reimbursement will be offered. We cannot refund postage costs on items which are not accepted as faulty.

Goods that are outside the warranty period, damaged by wear and tear, accidental damage or customer misuse are not accepted as faulty however we may be able to repair the item at an additional cost.

WARRANTIES

For warranty information please visit the Product Warranty Page.

ANYTHING ELSE

Unfortunately we cannot accept responsibility for delays in the postal service. Although we strive to process refunds and exchanges as quickly as possible, please allow up to 14 days for your request to be processed; repairs may take longer.

If you have any questions which haven't been addressed in our terms, please do not hesitate to contact us and we will address any concerns.

Company Address

Please use this address for your returns:

Holler
5 Victoria Road
Bishop Auckland
County Durham,
DL14 7JH
United Kingdom
Telephone 01388 747218